Shipping policy

Effective for all orders placed with LUNA ROSE GRANT
To ensure every customer receives fresh, high-quality Australian seafood with a smooth and transparent shopping experience, we have standardized our order processing, international shipping, delivery protection and after-sales rules as follows:
1. Order Processing & Dispatch
All orders are processed and dispatched within1–3 business days after payment confirmation. As fresh seafood requires careful sorting, inspection and cold-chain packaging, we strictly arrange processing in the shortest possible time to guarantee product freshness and minimize your waiting period.
2. International Shipping & Delivery Time
We provide reliable international shipping services for global customers. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress.
If you need faster delivery, you can choose our expedited rush shipping option during checkout for priority shipment and shorter transit time.
3. Shipping Fees & Transparent Pricing
Our shipping cost is calculated in real time based on the total weight of your order and your delivery address. All shipping fees will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or local inspection fees, which are determined and charged by your local customs authority. These additional fees arethe recipient’s responsibility.
We highly recommend all customers to check their local import regulations and relevant charging standards before placing an order to avoid unexpected costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
Different from ordinary goods, fresh seafood requires professional cold-chain packaging. We use food-grade insulated packaging, ice packs and shockproof protective materials to keep products fresh, intact and well-preserved during long-distance international transportation.
For high-value orders, we provide an optional shipping insurance service at checkout, which effectively protects your rights in case of loss or damage during transit, bringing you extra peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods immediately upon delivery. If you find package damage, leakage, severe deformation or abnormal product conditions, please take clear photos, refuse to sign for the package, and contact our customer support team promptly.
If you find any product quality problems, defects or inconsistencies after signing for the order, please submit a support request with detailed photos and videos within 48 hours of delivery. Our team will verify the issue quickly and provide targeted solutions including return, exchange or compensation services.
7. Customer Service & Shipping Consultation
If you have any questions about order processing, shipping status, transit delays, customs clearance, or after-sales problems, our professional customer service team is always ready to help you. We will respond to your inquiries as soon as possible and provide professional guidance and solutions.
Thank you for choosing LUNA ROSE GRANT. We are committed to optimizing our cold-chain logistics and service system, delivering fresh and authentic Australian seafood to your door safely and efficiently.